Find direct answers to common setup, org, project, subscription, and delivery questions, then contact support if the problem continues.
Serpent charges one flat price per company, not per seat or per org, plus usage credits for deployments, releases, and AI actions. Essentials is free, Scale is $699 per company per month, and Enterprise is custom.
FAQ
Feature deployments cost 1 credit, releases to production cost 2 credits, AI actions add 1 credit, and data operations cost 4 credits.
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Yes. Credits belong to the company, not to individual users, so everyone draws from the same monthly pool.
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No. Credits reset every month and do not roll over. Most Scale teams use 100 to 200 of their 300, so headroom is normal.
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Yes. Upgrades take effect immediately and downgrades apply at your next billing cycle.
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Enterprise is custom-priced for complex environments. It includes everything in Scale plus a custom credit allocation, per-project access control, and SSO with audit logs.
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Yes. The Essentials plan is free with 30 credits a month, no credit card and no time limit.
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Create a project from your workspace, then connect it to your Salesforce orgs and source control. New projects appear in your workspace right away.
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Yes. You connect your source-control provider when you set up the project, so changes are tracked in Git from the start.
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Add teammates by email from your workspace member settings and assign each a role. Every plan supports unlimited users.
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Yes. Organize Salesforce changes into Work Items, assign them to team members, and track each one through delivery.
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A scratch org is a temporary, source-driven Salesforce environment created on demand from a Dev Hub. It gives each change a clean, disposable place to build and test before it is discarded.
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Create a scratch org from your project once a Dev Hub is connected. Serpent provisions it from your scratch org definition.
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Yes. You set the scratch org's edition, features, and lifespan in its definition, within Salesforce's scratch-org limits. The default lifespan is 7 days, extendable up to 30.
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Deploy your tracked metadata to the scratch org from your Work Item, and Serpent records the action. This is a normal deploy, moving local changes into the org.
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When a scratch org reaches the end of its lifespan it expires and is removed by Salesforce. Create a new one from your definition to continue work.
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Yes. Active and daily scratch org allocations are set by your Salesforce Dev Hub edition, not by Serpent.
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Attach a scratch org to a Work Item so that Work Item's changes build and deploy to that environment. Each Work Item keeps its own environment context.
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These describe who in your workspace can use a connected org. A Public org is available to everyone, a Shared org is available to selected members, and a Private org is limited to the person who connected it.
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A Shared org can be used by multiple selected workspace members, while a Private org is restricted to a single user. Use Shared for orgs a team works in together and Private for personal connections.
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Org Shape captures a sandbox or production org's edition, enabled features, and limits as a reusable snapshot. Serpent supports it so new scratch orgs match your real environment instead of a bare Developer default.
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No. Org Shape captures configuration, edition, enabled features, and limits, not records or data.
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A packaging org is where a first-generation managed package is developed and versioned. Yes, you can connect one, and Serpent also supports second-generation (2GP) package development.
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Salesforce OAuth sessions expire or get revoked, so a shared connection sometimes needs to be re-authorized before it can run actions again. Reauthenticating refreshes the org's access without reconnecting from scratch.
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If you cannot find an answer here, the Serpent team is happy to help. Book a call and we will help you get unblocked.
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Can't find what you need? Contact support and include the action, org, project, or release you were working on.
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