What we’re looking for
Are you ready to make a significant impact?
Do you thrive in dynamic, fast-paced environments?
Are you passionate about ensuring customer satisfaction and success?
We are seeking a dedicated, innovative, and experienced Customer Success Manager to join the Tekunda team. In this role, you’ll be instrumental in building strong customer relationships, ensuring that our clients derive maximum value from our products, and fostering long-term loyalty.
The ideal candidate is a strategic thinker with a customer-first mindset. You should be adept at understanding customer needs, translating them into actionable insights, and driving engagement and adoption of our solutions.
As the Customer Success Manager, you will be the primary point of contact for our clients, working closely with them to ensure their goals are met and they are delighted with our products. You should have a strong understanding of SaaS products, exceptional communication skills, and a proactive approach to problem-solving.
We can’t wait to hear from you.
What you’ll do
- Develop and maintain long-term relationships with clients, ensuring their success and satisfaction.
- Act as the main point of contact for customer inquiries, concerns, and feedback, providing timely and effective resolutions.
- Onboard new customers, guiding them through the initial setup and integration of our products.
- Monitor customer usage and engagement, identifying opportunities for improvement and growth.
- Conduct regular check-ins and business reviews with clients to ensure they are on track to meet their goals.
- Collaborate with internal teams to advocate for customer needs and drive product improvements.
- Create and deliver training sessions and resources to help customers maximise the value of our solutions.
- Analyse customer data to identify trends, issues, and opportunities for enhancing the customer experience.
What you need
This role requires a high level of empathy, excellent communication skills, and a proactive approach to customer success.
- Proven experience as a Customer Success Manager or similar role in customer service or account management.
- Strong understanding of SaaS products and the software development lifecycle.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients.
- Excellent problem-solving skills and a proactive approach to addressing customer needs.
- Strong organisational and time management skills, with the ability to manage multiple clients and tasks simultaneously.
- Ability to work collaboratively with cross-functional teams to drive customer success.
- A customer-centric mindset with a passion for helping clients achieve their goals.
- Experience with CRM software and customer success tools is a plus.
Benefits
- You'll be rocking a brand new Company Macbook.
- We offer hybrid working model.
- Get ready to collaborate with teams from all over the world on exciting international projects.
- Stay ahead of the game by having access to the latest advancements in the software industry.
- Join our honest, committed, and positively awesome culture.
- Annual training budget, we're all about personal and professional development. Let us help you grow!
- Looking for a great career? We've got you covered with a friendly team-centric atmosphere.
Why Tekunda?
Full Project Ownership
Are you an inventor? Want to start a new internship program? How about a soccer tournament? Or a whole new department within the company? Whatever it is that you want to do, we’re here to listen, and if your idea is good, we’ll give you all the resources you need to make it happen. When any Tekundian wins, we all win.
Personal and Professional Growth
Tekundians are our most valuable resource, so we make sure to invest heavily in them. All Tekundians are eligible for funding to attend conferences, take courses, present their research, and more. This on top of the continuous mentoring and guidance you’ll receive guarantees you’ll grow as a professional and as a human while at Tekunda.
Making Work Fun
We put our money where your smiles are. Company-sponsored trips, weekly parties, sporting events, and more. We make sure that Tekundians enjoy coming to work by promoting as much fun as we can.
International Work Experience
We are going to take over the world.... Perhaps not quite, but we are a global company that thrives from the interactions between our different offices. Join us to work with colleagues and clients all over the world.